Privacy Policy

Your Data Security is Our Priority

At Stonebridge Finance, we are deeply committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data. We adhere strictly to POPIA in South Africa and other applicable data protection laws.

01 Information We Collect

How and What Data We Gather

We collect various types of information to provide and improve our services to you. This includes:

Personal Identification

Name, surname, ID number, contact details (email, phone number, physical address).

Financial Information

Bank account details, income statements, credit history, property details, and other financial data relevant to loan applications.

Technical Data

IP address, browser type, operating system, referral sources, website usage data (via cookies and analytics).

Communication Data

Records of your correspondence with us via email, phone, or online forms.

02 How We Use Your Information

Purpose of Data Processing

Your information is used for the following primary purposes:

Service Provision

To process loan applications, provide financial services, and manage client accounts.

Communication

To respond to inquiries, provide updates, and send important notices.

Service Improvement

To analyze website usage, improve user experience, and develop new products.

Legal Compliance

To comply with legal and regulatory obligations, including FICA and POPIA.

Marketing (with consent)

To send promotional materials or offers that may be of interest to you, where explicit consent has been given.

03 Disclosure of Your Information

When and With Whom We Share Data

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only under specific circumstances and with appropriate safeguards:

Service Providers

To trusted third-party service providers who assist us in operating our business, under strict confidentiality agreements.

Legal Requirements

When required by law, court order, or governmental regulation.

Business Transfers

In the event of a merger, acquisition, or asset sale, client data may be transferred as part of the business assets.

With Your Consent

When you provide explicit consent for us to share your information for a specific purpose.

04 Your Rights Under POPIA

Control Over Your Personal Data

Stonebridge Finance implements robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure servers, and strict access controls. Our employees are trained on data protection best practices and are bound by confidentiality obligations.

05 Disclosure of Your Information

When and With Whom We Share Data

As a data subject under POPIA, you have certain rights regarding your personal information:

Right to Access

You can request access to the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Erasure

You can request the deletion of your personal information under certain conditions.

Right to Object

You can object to the processing of your personal information.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Regulator in South Africa.

06 Cookies and Tracking Technologies

How We Use Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You have the option to accept or decline cookies through your browser settings. Please refer to our Cookie Policy for more detailed information.

07 Changes to This Privacy Policy

Updates and Revisions

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website. We encourage you to review this policy periodically.

08 Contact Us

Questions About Your Privacy

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Information Officer at:

Email: privacy@stonebridgefinance.co.za

Phone: +27 (0) 44 873 4000

Data Rights

Questions About Your Privacy?

Our Information Officer is available to assist with any privacy-related queries, data access requests, or concerns about how your information is handled.

Contact Our Information Officer